Business plans Water companies have worked with their customers to create business plans for to setting out what they intend to deliver for customers and the environment. The original plan, which can be read or downloaded below , was published following the public consultation on our draft plan. We updated and re-submitted our plan in June , with our regulator, Ofwat, publishing a draft determination on it in August Assessing companies’ plans Find our more from our people about how assessed companies’ plans. We believe our plan is robust for the future and will help ensure resilience of water supplies for the South East region. These two models take the output from the other reconciliation models and calculate the necessary adjustments to the Regulatory Capital Value, which is the measure of capital investment used in setting prices, and to the revenues we are allowed to collect from our customers through their bills.
Choosing your water retailer. So far in this regulatory period, we have reduced the amount of water we take from the environment by 42 million litres a day and we have committed to the largest percentage leakage reduction 14 per cent of any water company in England and Wales. I fully expect the revised plans to be more ambitious in delivering for customers and the environment, and I continue to offer Ofwat my full support in holding companies to account. Five-year Business Plan Our new plan for sets out details of the improved water and wastewater services we will provide in the future. Our focus is now on reviewing the assessment in more detail, working with Ofwat to ensure we fully understand and address the areas that need further work while ensuring we can still deliver what matters most to our customers.
How we monitor the business retail market.
Business plans – Ofwat
This is the highest categorisation available and one which we have now held for three consecutive years. Becoming a new supplier. Responsive customer service is among Southern Water’s six priorities for This model compares the income that we actually received from customers business water and sewerage services with how much we forecast we would get when we set our prices.
In addition to data associated with these models we provided Ofwat with information on a number of other areas of performance, including how we performed against our service delivery targets and any associated financial rewards or penalties, and whether we sold any land.
Ofwat’s PR19 assessments: How the industry reacted
We’ve produced a summary of bisiness draft determination responsewith the full suite of documents available via the menu below. Wildlife and the wider environment will benefit from the plans too, with km of rivers due to be improved, and the Environment Secretary recently said the plans showed that the water industry was making good progress.
Water companies have worked with their customers to create business plans for to setting out what they intend to deliver for customers and the environment. Let’s not drop the ball after PR19 There must be better alignment between PR19 strategic plans and actual delivery plans if water companies are to get full The videos on the map below share what each company considers to be the highlights of its plan for customers, the environment and wider society.
Southern Water plans £3B spend in 2015-2020
The Environment Agency expects to see a significant reduction am6 pollution incidents, investment to increase resilience to drought and flooding, and a commitment to enhance the environment. Data was presented and submitted by each water company to Ofwat on 3 September The plan was based on the findings from in-depth research and engagement involving 27, people over the course of 18 months.
Data tables and models. We have worked hard to build a plan around our customers, while at the same time keeping bills affordable and amo6 with challenges such as a growing population.
Capital Maintenance comes to the fore The tight cost of capital set by Ofwat for PR19 will mean water companies will souyhern to place the emphasis on maintenance Five-year Business Plan Our new plan for sets out details of the improved water and wastewater services we bjsiness provide in the future.
As it stands most plab will see their bills rise by once you add inflation and the financial rewards that companies can earn but are paid for by customers. Reviewing the first year of the business retail water market. Three companies have already stepped up to the mark with high quality plans and stretching commitments to customers for the next five years.
It will see average bills fall by eight per cent before inflation. How the industry reacted. Where they have fallen short, we will be stepping in.
Water industry reveals details of revised PR19 plans – Utility Week
We will of course take on board the comments made by Ofwat to further improve our plan for customers. Our focus is now on reviewing the assessment in more detail, working with Ofwat to ensure we fully understand and address the areas that need further work while ensuring we can still deliver what matters most to our customers.
Choosing your water retailer. Key to this is ensuring that the water companies and their supply chain drive even higher levels of efficiency through AMP7 services.
Ofwat has commended us on many aspects of our plan, including the quality and depth of our half a million engagements with customers, which has been assessed as sector-leading.
We then responded to the draft determination in October Get the WWT newsletter. This was to enable Ofwat to calculate any wwter or penalties that should be applied between to reflect our performance in the previous five year period. The rest of the sector now needs to meet this high standard so that customers across the country get better and more efficient services. So far in this regulatory period, we have reduced the amount of water we take from the environment by 42 million litres a day and we have committed to the largest percentage leakage reduction 14 awter cent of any water company in England and Wales.
Wholesale operating costs Water companies turn the heat up on FOG The last 18 months has seen a step change in the way water companies are addressing the problem of fats, oil and grease The plan includes significantly increased investment, to tackle issues that really matter to customers such as leakage, pollutions and resilience, while keeping average bills flat.