Hard side — fix the problem — Improve individual ability to solve future problems? Action Plans Where does the problem occur now? They describe problems in their terms? Types of Problem Solving: Why is the pump not circulating sufficient oil? Use this path to investigate why the problem was not detected WHY?
D1 Establish the Team? Understand the process for describing a problem? Will include core problem solving tools? Who will not ever notice it? Every spot on the organizational chart?
Soft side — grow our people? Primary goal is to promote quality culture? Start with the Customer?
If suspect component, perform a where used and list all top level part numbers and customers that use component Can start and stop dates be defined for problem? Why have the bearings damaged one another?
Charge too much 4. Why is the circuit overloaded?
QRCM Problem Solving Report 8D Meritor
Paint Blisters in oven Why? Who is not aware? Clearly define and describe the problem? Who will not ever notice it? Key is to know when to stop asking Why? Based on Go and See; team eliminated slow response and cost as the real issue?
Hard side — fix the problem — Improve individual ability to solve future problems? The oil pump on the robot is not reporr sufficient oil.
Start with Customer symptom, develop a problem statement in Object-Defect form? Are the assembly instructions appropriate? Their paint is inferior.
Start with the symptom s as described by the customer or end user 2. Paint blisters in the drying oven?
QRCM Problem Solving Report 8D Meritor – [PDF Document]
Why was there insufficient lubrication on the bearings? Write Problem Statement in “object – defect” format 3. Write the symptom as a Problem Statement 3.
They are slow to return telephone calls and answer e-mails. Write a clear problem description that is more specific and focused than the original customer problem description. Basic problems in stab The bearings have damaged one another and splving up. Sample forms and examples?
QRCM Problem Solving Report 8D Meritor Documents – VDOKUMENTS
Defines boundaries of the problem? Change Points — Any recent changes? What reprt could reasonably have the defect, but does not? Types of Problem Solving: Use this path to investigate why the problem was not detected WHY?
The object and defect relationship is defined by asking: Slow to return telephone calls 2. Document how validated Name Attended Kickoff Mtg? D8 Recognize the Team?