ORACLE CC&B CASE STUDY

We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice. It also engages customers more effectively through customized offers. Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with limited to no customer self-service capabilities.

The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Increasing regulations added to the complexity. The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice. Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

Reinventing and managing your most essential business processes with new ways of working. They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation.

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Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

These documents can be used to gain insights for future projects. Using reverse engineering, we also created 30 design documents from scratch. I am not a robot. The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace. Using the C2J automation tool eliminated orqcle licensing and support costs.

Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes.

About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Increasing regulations added to the complexity.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. Our digital solutions refine actionable insights from enterprise assets, caase devices, smart meters and business processes.

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Type in a topic service or offering and then hit Enter to search. Simplifying, modernizing and securing the IT infrastructure and applications that are oravle backbone of your business.

Oracle Utilities

The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years.

Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

oracle cc&b case study

The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice. To continue, please select: Your information has been submitted successfully! The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage.

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Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill. We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. Working to reshape business models, modernize products and enhance customer experiences to drive growth.

oracle cc&b case study

These simple benefits mean we can better serve our customers. Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. We successfully converted over 3, existing components to Java. Louisville Water Systems overhauls aging systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more than 80 percent.

To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

Learn More Reinventing and managing your most essential business processes with new ways of working. Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with ogacle to no customer self-service capabilities. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers.

Type in a topic service or offering and then hit Enter to search Common Searches: The need dtudy digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.